This privacy policy explains how dogcoats-direct.co.uk collects, uses, and protects your personal information when you visit our site. We are a review and information portal about Tenobet, not the operator itself, and we have no access to player accounts or gaming data held by the operator.
This notice applies solely to data we collect through this site. It does not cover information you provide directly to the operator when registering or playing.
Who controls your data
The data controller for this site is the editorial team behind dogcoats-direct.co.uk. We determine what personal information is collected and how it is processed. You can reach us at [email protected] with questions or requests about your data.
What information we collect
We collect two broad categories of data: technical information gathered automatically, and information you provide voluntarily.
Automatically collected data includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on each page, referring URL, and clickstream data. We gather this through cookies and similar tracking technologies.
Voluntarily provided data covers any information you submit through contact forms or email correspondence — typically your name, email address, and the content of your message. We collect this only when you choose to send it.
Why we process your data
We use technical data to understand how visitors navigate the site, which pages are most useful, and where improvements are needed. This helps us refine content and maintain a functional, accessible platform.
Contact-form data allows us to respond to your enquiries about our content, correct errors you report, and handle any complaints. We retain correspondence long enough to resolve the matter and maintain a record of our response.
We do not use your data for marketing purposes, and we never sell it to third parties.
Lawful basis for processing
Under the UK General Data Protection Regulation and the Data Protection Act 2018, we process your information on the following grounds:
- Legitimate interests — operating an informational website, analysing traffic patterns, improving user experience, and responding to technical issues. These interests do not override your fundamental rights.
- Consent — where you explicitly agree to the use of analytics or advertising cookies through our consent banner.
- Legal obligation — where we must retain records to comply with applicable law.
Sharing your data with third parties
We share limited data with the following categories of third party:
| Category | Purpose | Data shared |
|---|---|---|
| Analytics providers | Traffic measurement and behaviour analysis | IP address, pages visited, device type |
| Advertising networks | Serving targeted ads (where consent given) | Cookie identifiers, browsing activity |
| Hosting services | Storing and delivering site content | Server logs, technical metadata |
These partners process data as independent controllers or as processors acting on our instruction. We do not authorise them to use your information for their own purposes beyond the services they provide to us.
Data may be transferred outside the United Kingdom to countries that do not offer equivalent data-protection standards. Where this happens, we rely on adequacy decisions, standard contractual clauses, or other legally recognised safeguards.
Your rights under UK GDPR
You have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete information.
- Erasure — request deletion of your data where we no longer have a lawful basis to retain it.
- Restriction — limit how we process your data while a dispute is resolved.
- Data portability — receive your data in a structured, commonly used format and transmit it to another controller.
- Object — oppose processing based on legitimate interests or for direct marketing.
- Withdraw consent — revoke permission for cookie-based tracking at any time, without affecting the lawfulness of processing before withdrawal.
These rights are not absolute. In some cases, legal obligations or overriding interests mean we cannot fulfil a request immediately or in full. We will explain our reasoning when that happens.
How to exercise your rights
Send requests to [email protected], stating clearly which right you wish to exercise. Include enough detail for us to locate your data — the email address you used, approximate dates of contact, and the nature of your enquiry.
We aim to respond within one month of receiving a valid request. Complex cases may take up to three months, and we will notify you of any extension within the first month.
If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk or call 0303 123 1113 for guidance on making a complaint.
Protection of minors
This site is intended for adults aged 18 and over (18+). We do not knowingly collect data from children or individuals under the legal gambling age. If we become aware that a minor has provided personal information, we will delete it promptly.
Parents and guardians should use device-level parental controls to prevent minors from accessing gambling-related content.
How long we keep your data
Technical data collected through cookies is retained for the duration set by each cookie — typically between 30 days and two years, depending on the provider. You can delete cookies at any time through your browser settings.
Contact-form submissions and email correspondence are kept for up to two years after the last exchange, unless we need to retain them longer to fulfil a legal obligation or resolve a dispute.
Changes to this policy
We review this privacy policy periodically and update it to reflect changes in our practices, technology, or legal requirements. Significant changes will be flagged on the site, and the "Last updated" date below will always show the most recent revision.
Continued use of the site after an update constitutes acceptance of the revised terms.
Contact us
For questions, complaints, or requests about how we handle your data, write to [email protected]. We respond to all enquiries within 48 hours during working days.
Last updated: 6 January 2025
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