Tenobet runs both a casino and a sportsbook, and moving money in either direction comes with specific limits and timings you should know before your first deposit. This page covers the methods available, what you will pay, how long a withdrawal takes, and why some payouts get held.
Before your first deposit
We accept bank transfers, e-wallets, cryptocurrency deposits and credit cards. The terms reference these categories without naming specific providers, so the exact options you see at the cashier may vary.
Deposits must come from your own account — third-party payment methods are prohibited, and using a business account instead of a personal one can trigger a block. Do not reuse old cryptocurrency wallet addresses without confirming them with the support team first; the credentials valid at the time of deposit are the ones you must use.
The operator is not a financial institution. Accounts are not insured, and no interest accrues on deposits or winnings. All transactions process in the currency you selected when you registered.
Methods and their trade-offs
The available routes are described by category rather than by brand. Bank transfers and e-wallets handle both deposits and withdrawals, while credit cards are confirmed for deposits and cryptocurrency works in both directions.
Deposits should be made solely for placing bets. If the operator determines that a deposit was made for a purpose other than gaming, it reserves the right to cancel the deposit, recover processing costs, suspend or close the account, and report the matter. Funds derived from criminal or unauthorised activities are prohibited.
Wagering requirement: you must wager your initial deposit at least once in full before any withdrawal request will be approved. If the total amount you have bet is less than your last deposit, the withdrawal will be denied until you meet this threshold.
Requesting a payout
The process follows these steps:
- Log in and navigate to the cashier or withdrawal section of your account.
- Select your preferred method from the available options — bank transfer, e-wallet or cryptocurrency.
- Enter the amount you wish to withdraw, ensuring it meets the €100 minimum for bank and e-wallet/cryptocurrency routes.
- Confirm the request. If this is your first withdrawal, you may be asked to submit identity documents before the payout is processed.
- Wait for the operator to review and approve the request, then for the payment channel to clear the funds.
Withdrawal requests are only processed after all wagering requirements have been fulfilled. You cannot withdraw funds labelled as "Bonus" or those tied to aborted games. Only one pending withdrawal per payment method is allowed at a time, and depending on the method, you may make only one withdrawal request per 24-hour period.
The wait explained
Withdrawals are typically processed within three banking days, though this window can extend due to the payment channel, additional account verifications, or public holidays. The stated timeframe is the operator's internal review period — it does not include the time your bank or payment provider takes to credit your account.
Pending time depends on whether your account has been verified. For a first withdrawal, document review adds to the wait; subsequent payouts from a verified account usually clear faster. Weekends and bank holidays push processing into the next business day.
The payment route itself matters. Cryptocurrency transfers often settle faster than bank transfers once approved, but all routes still pass through the operator's three-day review window first.
Caps, fees and currency
The minimum withdrawal is €100 (or currency equivalent) for bank and e-wallet/cryptocurrency methods. The daily withdrawal limit is €1,000, and the monthly cap is €10,000.
A separate ceiling applies to winnings: the maximum amount you can win per day is strictly limited to €100,000 (or currency equivalent). This cap applies cumulatively to all winnings from bets, wagers, bonuses or promotional activities within a single calendar day.
The terms do not specify withdrawal fees, currency-conversion charges, or dormant-account penalties. If you are subject to a fee, it will become clear at the point of withdrawal or in correspondence with the support team.
Bonus winnings carry their own ceilings. The maximum you can withdraw from a deposit bonus is 25 times the original bonus amount. From a sports bonus, the cap is 10 times the bonus. Non-deposit bonuses — including no-deposit bonuses, refer-a-friend bonuses, registration bonuses, deposit streaks, promotional bonuses or free spins awarded without a deposit — cap withdrawals at 10 times the bonus amount. To withdraw anything from a non-deposit bonus, you must first make at least one successful deposit.
| Limit type | Amount |
|---|---|
| Minimum withdrawal (bank/e-wallet/crypto) | €100 |
| Daily withdrawal cap | €1,000 |
| Monthly withdrawal cap | €10,000 |
| Maximum win per day | €100,000 |
| Deposit bonus max cashout | 25× bonus amount |
| Sports bonus max cashout | 10× bonus amount |
| Non-deposit bonus max cashout | 10× bonus amount |
Identity checks
Full KYC verification becomes compulsory when you make an aggregate lifetime total of deposits exceeding €2,000 (or currency equivalent), request a withdrawal of any amount, or attempt or complete a transaction deemed suspicious. For your first withdrawal, you may be asked to submit documents regardless of deposit history.
The required documents are:
- A copy of a government-issued photo ID (in some cases, both front and back)
- A selfie holding the ID document
- A bank statement or utility bill as proof of residence
Your ID must show your signature, must not expire within the next three months, and the full name on it must match your account registration. The country on the document must not be restricted. You must be over 18 years of age.
Proof of residence — a bank statement or utility bill — must be dated within the last three months, and the name on it must match both your account and your ID. The selfie must show you holding the same ID document you submitted as proof of identity, and the photo or ID number on the document must be legible.
KYC reviews typically complete within 48 hours. Until the review concludes, your withdrawal request remains pending.
The operator may request an additional source-of-funds declaration on a case-by-case basis, particularly if deposits or betting patterns suggest further scrutiny is warranted. This is separate from standard KYC and applies when geographical factors, personal factors such as politically exposed person status, or behavioural flags — unusual activity, multiple payment instruments used within a short period, mismatches between citizenship, residency, mobile carrier, IP geolocation and card BIN number — trigger a risk assessment.
When a payout is late or refused
The most common reasons a withdrawal gets held are:
- Wagering requirements not yet met — either the deposit itself or an active bonus
- The total amount bet is less than the last deposit
- KYC documents pending or incomplete
- A mismatch between the name on the payment method and the name on the account
- Attempting to withdraw funds labelled as "Bonus" or tied to aborted games
- Submitting a second withdrawal request before the first one clears, using the same payment method
If your payout is delayed beyond the stated window or refused outright, contact the support team via live chat (24/7) or email at [email protected]. Have your transaction date, amount and payment method ready. The operator's back office holds the transaction record and is the only place that can release a held withdrawal or explain why it was blocked.
For chargebacks, be aware that executing one is listed among the prohibited practices and may result in account suspension.
Play responsibly
We want your time here to stay enjoyable. Set deposit and loss limits that fit your budget, and use the session timer to track how long you play. If gambling stops feeling like entertainment, free and confidential support is available at GamCare (0808 8020 133, 24/7) and BeGambleAware (begambleaware.org). You can self-exclude via the support team or through the Curaçao eGaming form for a minimum of six months. For help with blocking gambling sites across all your devices, try Gamban (gamban.com) or BetBlocker (betblocker.org).
This site is for players aged 18 and over (18+). If you need support with gambling, free and confidential help is available at BeGambleAware.org.