Contact the dogcoats-direct.co.uk editorial team
For questions about our content, corrections, or feedback on what you've read here, email us at [email protected]. We aim to respond within 48 hours during working days. This inbox handles editorial queries – not player accounts, deposits, or withdrawals. If you need help with your Tenobet account, see the section below.
Questions about your account
Our support team can help with registration issues, deposits and withdrawals, bonus queries, identity verification, and technical problems using the platform. Whether it's a payment that hasn't arrived, a bonus you can't claim, or a login that isn't working, the team has the tools to sort it.
When you write in, have these details ready: the email address registered on your account, the approximate date and time the problem happened, and any error message or reference number shown on screen. That way the first reply can be useful rather than asking you to send the same information again.
You can reach the support team through 24/7 live chat on the site or by email at the operator's own support address. Live chat typically gets the fastest response – support staff can see your account in real time and guide you through most issues on the spot.
What to expect when you contact us
Editorial queries sent to [email protected] usually receive a reply within two working days. If your question needs research or input from several people, we'll acknowledge it quickly and give you a realistic timeframe for the full answer.
For account-related issues handled by the operator's own team, response times vary by channel. Live chat connects you in minutes during busy hours, sometimes instantly during quieter periods. Email queries to the operator are generally answered within 24 hours, though complex cases – disputed transactions, detailed bonus calculations, or investigations involving payment providers – may take longer.
Complaints and unresolved issues
If an issue with your account isn't resolved through live chat, forward it to [email protected] within 7 calendar days of the incident. The operator aims to provide a comprehensive response to email complaints within 60 business days. For disputes directly related to game outcomes, you must notify the operator within 7 calendar days post-session; for other issues – payouts, account suspensions, bonus calculations – you have one calendar month.
Unresolved disputes must be presented to an independent dispute resolution body, arbitration service, or court within 365 days of the session in question. Keep records of all correspondence, including dates, reference numbers, and the substance of each reply you receive.
Responsible gambling support
If gambling is affecting your well-being or finances, free and confidential help is available in the UK. GamCare operates the National Gambling Helpline on 0808 8020 133 (free, 24/7) and offers online chat at gamcare.org.uk. BeGambleAware provides information and support tools at begambleaware.org.
You can also self-exclude across all UK-licensed sites using GamStop at gamstop.co.uk – it's free and takes effect within 24 hours. For residential or intensive online treatment, Gordon Moody offers specialist programmes at gordonmoody.org.uk.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.