Contents
- Our welcome bonus and what clearing it takes
- Licensing and what we publish about it
- The slots, live tables and sports betting on offer
- How the games decide outcomes
- Depositing and withdrawing – limits, timings and what to expect
- Opening an account – registration and what it asks for
- Verification – when it is triggered and what documents we ask for
- Required documents
- Review time and what happens during it
- Source of funds and AML checks
- Thresholds that cost you money
- Playing on mobile and browser
- Reaching our support team
- VIP and cashback
- What actually sets Tenobet apart
- Our responsible gambling tools and how to use them
- Where to get help in the UK
Tenobet runs as a combined slots, live dealer and sportsbook site for players in the UK. The platform offers a 400% welcome bonus on slots, supports cryptocurrency deposits alongside e-wallet and bank options, and operates 24/7 live chat and email support. Seven game providers are confirmed, among them Play'n GO, Microgaming and Hacksaw. Withdrawals clear within three banking days, subject to a €100 minimum and a €1,000 daily cap.
The operator states it holds a licence but does not publish the operating company name, the licence number or the regulator. Terms reference multiple jurisdictions without clarifying which one applies.
Our welcome bonus and what clearing it takes
We run two separate welcome packages: a 400% slots bonus and a 300% sports package. The slots offer scales up to 20,000 zł for Polish visitors; no GBP or EUR ceiling is published. The sports package caps at 12,000 zł. Both require a minimum deposit, though the threshold is not stated.
Wagering applies before withdrawal, but we do not publish the multiplier. You cannot withdraw money until you have bet "the necessary amount of times". The maximum stake while a bonus is active is €2 – any bet above that voids the win. Deposit bonuses pay out up to 25 times the bonus amount; sports bonuses cap at 10 times; non-deposit bonuses (registration bonuses, free spins awarded without a deposit, refer-a-friend) pay up to 10 times and require at least one successful deposit before withdrawal.
| Bonus type | Maximum cashout |
|---|---|
| Deposit bonus | 25× bonus amount |
| Sports bonus | 10× bonus amount |
| Non-deposit bonus | 10× bonus amount |
Sports bets must meet minimum odds of 1.80 (decimal). Using a sports bonus on live dealer or slots forfeits winnings; using a live bonus on sports or slots does the same. Bets from table games (Roulette, Sic Bo, Baccarat, Live games), sports and video poker do not count toward wagering. Sixty-six named games are excluded from bonus play, including Blackjack, Cubes 2, Wanted Dead or a Wild, Age of Conquest and Immortal Romance.
Buying or activating in-game bonus features or free spins while a bonus is active is prohibited and results in forfeiture. Bonuses expire one month from issue if unused. Wagering cancels when your balance falls to €0.20 or equivalent.
T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
Licensing and what we publish about it
Our terms state "The Company is licensed" but do not name the operating company, provide a licence number or identify the regulator. The same document references the Anjouan Offshore Financial Authority, the Central Government of Curaçao, Curacao eGaming and the laws of Curaçao in different sections, without clarifying which jurisdiction holds authority.
This absence of a published licence number and the conflicting jurisdictional references mean you cannot independently verify our regulatory standing through a public register. We require players to be 18 or over (18+) and restrict access from the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies, Iran and North Korea. The restriction list itself contains an internal inconsistency: Cyprus and Sweden appear in one section but are omitted from identical lists elsewhere in the terms.
The slots, live tables and sports betting on offer
We run slot games, live dealer tables and a sportsbook covering football, tennis, basketball and ice hockey. Seven providers are named in our terms, among them Play'n GO, Microgaming and Hacksaw, alongside Igt and Scientific Games. No total game count is published.
Our Tenobet casino section holds the full library.
How the games decide outcomes
Game providers use a Random Number Generator employing cryptographic algorithms. We implement a commitment scheme: before each game starts, we commit to a specific outcome and reveal it after the game concludes, allowing you to verify independently that the result was fixed in advance and not tampered with.
Cryptographic hashing transforms each outcome into a fixed-length string serving as a digital fingerprint. You can check the hash against the revealed outcome to confirm the game was fair. This system is designed to prove that results are genuinely random and have not been altered after the fact.
Depositing and withdrawing – limits, timings and what to expect
We accept bank transfers, e-wallets and cryptocurrency. Specific payment brands are not listed in our terms, which refer only to generic categories. Deposits must come from a personal account in your own name – third-party payment methods and business accounts are prohibited. Chargebacks are banned and lead to account termination.
For cryptocurrency deposits, use the wallet credentials valid at the time of deposit. Do not reuse old wallet addresses without first confirming with our support team that they remain active.
Withdrawal requirements
The minimum withdrawal is €100 (or currency equivalent) for bank and e-wallet/cryptocurrency. Your daily limit is €1,000; your monthly limit is €10,000. Withdrawals process within three banking days, though times may extend due to payment channels, additional account checks or public holidays.
You may hold one pending withdrawal per payment method at a time, and make one withdrawal request per 24-hour period depending on the method. We process withdrawals only after all wagering requirements are met. You cannot withdraw funds labelled as "Bonus" or those in aborted games.
If your total bet amount is less than your last deposit, we may deny the withdrawal. The initial deposit must be wagered at least once in full before any withdrawal request is approved.
Fees and method-specific limits
No withdrawal fees are published. Limits, processing times and fees per payment method are not broken down individually in our terms.
Daily win cap
The maximum amount you are eligible to win per day is strictly limited to €100,000 (or currency equivalent). This cap applies cumulatively to all winnings from any bets, wagers, bonuses or promotional activities within a single calendar day. If you win more than that amount across multiple games or bets on the same day, the excess is not paid.
Refund policy
Refunds are generally not permitted for completed transactions. Exceptions may be made if a deposit was made in error due to a technical failure or banking issue and the funds were not used for gaming, if a duplicate transaction was processed due to a system malfunction, or if your account was compromised and you reported unauthorized transactions in a timely manner.
We will not issue refunds for wagers placed and lost, perceived dissatisfaction with gaming outcomes, failure to meet bonus wagering requirements, or self-exclusion or responsible gambling measures applied after gameplay. To request a refund, submit a formal request to [email protected] within 24 hours of the transaction, including your full name, registered email address, date and time, transaction ID, payment method used and a detailed explanation. Refund requests are reviewed case-by-case and may take up to seven business days to investigate and respond.
| Limit | Amount |
|---|---|
| Minimum withdrawal | €100 |
| Daily withdrawal | €1,000 |
| Monthly withdrawal | €10,000 |
| Daily win cap | €100,000 |
Opening an account – registration and what it asks for
Click "Sign up" and follow the registration process. You will be asked to provide comprehensive, current information including a mobile number, email address, username and password, along with other details requested in the form. You must use your actual legal name.
You must be 18 or over to register. Multi-accounting is prohibited and leads to forfeiture of winnings, account closure and exclusion from future promotional offers.
Verification – when it is triggered and what documents we ask for
You must complete full KYC verification when you make an aggregate lifetime total of deposits exceeding €2,000 (or currency equivalent), request a withdrawal of any amount, or attempt or complete a transaction we deem suspicious. For your first withdrawal request, we may ask you to submit KYC documents.
Required documents
We ask for three items:
- A copy of a Government Issued Photo ID (in some cases front and back) – your signature must be present, the country must not be restricted, the full name must match your account name, the document must not expire in the next three months, and you must be over 18.
- A selfie of you holding the ID document – you must be the same person as in the ID, and the ID must be the same as in your proof of ID submission (photo and ID number matching).
- A bank statement or utility bill as proof of residence – the country must not be restricted, the full name must match your account name and your proof of ID, and the date of issue must be within the last three months.
Review time and what happens during it
KYC reviews are typically completed within 48 hours. During this period your withdrawal request is on hold. Submitting false or incomplete details, using another person's identity or payment information, or failing to provide satisfactory explanations for dubious activities all lead to account suspension or closure and forfeiture of funds.
Source of funds and AML checks
We retain the right to request an additional source of funds on a case-by-case basis. Our AML risk assessment uses a risk-based approach considering geographical factors (residence in certain jurisdictions), personal factors (such as Politically Exposed Person status), and behavioural factors. Behavioural red flags include unusual behaviour, using different payment instruments within a short term, and mismatches of geolocation elements like citizenship versus residency, mobile carrier provider, IP address geolocation and BIN number of the card.
Thresholds that cost you money
The €2,000 aggregate deposit threshold means you may deposit and play freely until that cumulative total is reached, but once crossed, you cannot withdraw anything – even a small amount – until full KYC is completed and approved. Plan accordingly if you prefer to verify your account in advance.
Playing on mobile and browser
Tenobet runs as a browser-based site. No dedicated mobile app is mentioned in our terms. You access the platform through your phone or tablet browser, and the interface adapts to smaller screens.
Game availability on mobile depends on the provider. Live dealer tables and most slots load in mobile browsers, though performance varies by device and connection speed.
Reaching our support team
You can contact us through 24/7 live chat or by email at [email protected]. We aim to resolve live chat complaints within two weeks from receipt; for complex complaints, we will contact you within eight weeks with a conclusive answer or explanation.
If an issue is not resolved through live chat, forward your complaint to [email protected] within seven calendar days of the incident. We endeavour to provide a comprehensive response to email complaints within 60 business days.
Dispute deadlines
If you disagree with the outcome of a game of chance, you must inform us within seven calendar days post-session. For issues not directly related to game outcomes (payouts, account suspensions, bonus calculations), you have one calendar month post-session to raise the matter. Unresolved disputes must be presented to an independent dispute resolution, arbitration or court within 365 days post-session. After these deadlines pass, our back office data is considered conclusive evidence.
VIP and cashback
Cashback is valid only for VIP customers. Our terms do not describe the VIP tier structure, how you qualify, what each level offers, or how cashback is calculated and credited.
What actually sets Tenobet apart
Three mechanisms distinguish our operation from standard terms:
First, the €100,000 daily win cap applies cumulatively across all products – slots, live tables, sports – within a single calendar day. If you win €60,000 on slots and €50,000 on sports bets in the same day, the total payout is capped at €100,000 and the excess €10,000 is not paid. Most operators either publish no daily cap or apply it per product.
Second, the cryptographic commitment scheme for RNG verification allows you to independently check that each game outcome was fixed before the game started and not tampered with afterward. You receive a hash before play begins, the outcome is revealed after play ends, and you can verify the hash matches the outcome. This is rarer than a simple RNG certification and gives you a technical proof rather than an attestation.
Third, purchasing or activating in-game bonus features or free spins while a bonus is active is explicitly prohibited and results in forfeiture of winnings. Many operators allow feature buys during wagering or simply exclude them from contribution; we ban them outright and void wins if you trigger one.
Our responsible gambling tools and how to use them
We offer six control tools and two self-exclusion pathways. Each is requested by contacting our support team via email at [email protected] or through live chat.
- Cool-down period – freezes all account use for between one hour and 48 hours.
- Deposit limits – caps the amount you can deposit over a period between 24 hours and one week.
- Betting limits – restricts the size of bets you can place during a period between 24 hours and one week.
- Losses limit – sets the maximum amount you can afford to lose during a certain time.
- Time session limit – imposes a cap on how long you can play in one session.
- Gambling history – full transaction, withdrawal and deposit history available on request.
For self-exclusion, contact our support team to stop gambling for a certain period or indefinitely. The minimum period is one day; you can also opt for indefinite self-exclusion with no timeframe. Alternatively, use the Curacao eGaming self-exclusion form for a period not shorter than six months.
Where to get help in the UK
Gambling should be entertainment, not an obligation. If it stops feeling like a choice, free and confidential support is available.
- GamCare – gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- BeGambleAware – begambleaware.org
- GamStop – gamstop.co.uk (free national self-exclusion across licensed sites)
- Gordon Moody – gordonmoody.org.uk (residential and online treatment)
Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free, multi-platform) can prevent access to gambling sites across all your devices. If you share a device with a minor, parental-control software such as Net Nanny or Qustodio adds an extra layer of protection.
You must be 18 or over (18+) to use this site.